Policy From Always Invited Event Rentals

Always Invited Event Rentals reserves the right to process credit cards on file for: payments due, missing items, damaged items not covered by waiver, cleaning fees, unscheduled delivery and/or labor, and cancellations made outside of conditional terms.

2. CANCELLATION & ORDER ADJUSTMENTS

Order adjustments may be permitted by account holders only; third party adjustments will not be accepted.

All events require a minimum 14 days cancellation notice.

Tents and Dance Floors require a minimum 30 days cancellation

Special Orders and Sub-Rented items have a strict NO CANCELLATION policy.

Increases to an order require 3-days notice.

Customers are responsible for retaining hard copies/ proof of revisions. In the event of dispute, Classic Party Rentals will always deem the last filed copy as final.

3. DAMAGE

All damaged items must be returned as proof of damage; if not returned, items will be considered missing and may be subject to replacement fees. Items not suitable/safe for return must be noted at the time of order return.

Always Invited Event Rentals reserves full right to charge credit card on file (without notice) for replacement or repair of items.

4. MISSING ITEMS

Missing items are subject to replacement costs.

Always Invited Event Rentals reserves the right to charge credit card on file for missing items not returned.

In the event of missing items, administration will make a courtesy call, send an invoice via mail, and honor a grace period of 14 days prior to charging the credit card on file.

Items missing due to breakage must be noted at the time of order return.

Reimbursement for returned missing items will be at the discretion of Always Invited Event Rentals if returned within 90 days of event rental.

Additional rental costs apply for all items not returned at end of reservation period.

5. CLEANING

Dishware, cutlery, glassware, and food prep items should be scraped and packed into appropriate bins/boxes/bags for return; cleaning and maintenance of these items is included in rental costs.

Linens must be shaken out and placed into the grey laundry bags provided.

All other items are subject to cleaning and maintenance fees if returned in dirty or wet condition.

All returned items are assessed by inventory controllers. If cleaning or maintenance is required, an invoice for time/labor used will be created and charged to credit card noted on file.

In the event that a cleaning deposit is taken during reservation, the deposit will be returned only after the items have been reviewed and deemed ‘clean’ by inventory controllers. If cleaning is required, the deposit will be kept in lieu of cleaning fees. The customer may be charged additional fee’s and/or charges if items returned in extremely poor or non-typical conditions.

7. WAIVER & LIABILITIES

Always Invited Event Rentals will not be liable for any loss, expenses, penalties, damages, costs or personal injuries, including death, suffered by anyone by reason of operation, handling, transportation, or use of rental equipment.

Always Invited Event Rentals is not the manufacturer, representative, nor the agent for manufacturing; no warranties are given, expressed, or implied as to the design, quality, capacity, and/or suitability of the product a renter may rent and use.

8. DELIVERIES & PERSONAL DANGER

Time requests are not guaranteed; clients may request morning or afternoon deliveries only. (morning 9:00–1:00pm, afternoon 1:00pm-5:00pm)

After-hour delivery requests are subject to additional fees and staff availability.

Delivery fees only covers tailgate drop-off and pick up and do not cover set-up or tear-down.

All items must be stacked and ready for loading prior to return pick-up.

Labor requests must be made prior to delivery of items (such as: set-up, additional lifting/carrying). Requests made at the site will not be guaranteed and will be subject to additional charges.

Always Invited Event Rentals reserves the right to terminate or decline delivery due to site restrictions, dangers, or other concerns not previously noted by client.

Full charges will apply (for both rentals and delivery) if drivers are unable to gain access to site.

Undisclosed or incidental site dangers (including structural, animal, or human threat) are subject to full rental costs and all applicable fees

In the event of cancellations due to extreme weather conditions, reimbursement will be at the discretion of Always Invited Event Rentals.

While our inventory is extensive, early reservations are recommended in order to guarantee the items wanted. All rentals will require a signed rental agreement contract. All reservations require a minimum 25% deposit, valid credit card, and signature of confirmation.

Balance in full is due 14 days before pick-up or prior to delivery

Failure to make payment arrangements for delivered items or third party pickups will result in full payment to credit card noted on file.

Always Invited Event Rentals reserves the right to process credit cards on file for: payments due, missing items, damaged items, unscheduled delivery and/or labor, and cancellations made outside of conditional terms.

Full refund for changes (reductions and cancellations) that are made 14 days prior to delivery or pick-up date. A 50% restocking fee applies to any items cancelled within 14 days of delivery or pick-up date.

All Tenting and Dance Floor rentals require a signed contract and is subject to full charge if cancelled without 30 days advance notice.

Rentals (if available) that are made within the 14 day policy must be paid in full at that time.

All prices are quoted for a four day period, which includes a day to pick-up, one day of use, one day to relax and one day to return (excluding Sunday and Holidays) If you wish to rent items for an extended time, please call the office for rates.

All rental charges are for time out, whether the rentals are used or not.

Delivery is available at an extra charge. These charges are based on from our door to your door service with normal access. Please inform us at the time your reservation is made if there are any stairs or difficult access involved.

All deliveries are made between 8am and 5pm. Customers are welcome to call on the day to inquire about drop off times. If specific delivery times or after hours are necessary then additional charges will apply.

Labor requests must be made prior to delivery of items (such as: set-up, additional lifting/carrying). Requests made at the site will not be guaranteed and will be subject to additional charges.

Always Invited Event Rentals reserves the right to terminate or decline delivery due to site restrictions, dangers, or other concerns not previously noted by client.

Full charges will apply (for both rentals and delivery) if drivers are unable to gain access to site.

Undisclosed or incidental site dangers (including structural, animal, or human threat) are subject to full rental costs and all applicable fees

In the event of cancellations due to extreme weather conditions, reimbursement will be at the discretion of Always Invited Event Rentals.

Set up and take down is available for an additional charge and arrangements must be made prior to delivery and pick-up.

Prior to pick-up or return, all equipment should be free of food and repacked in the same containers received. Linens should be dry and free of garbage to prevent mildew and staining. Tables and chairs should be knocked down, stacked and ready to be picked-up.

Responsibility for rental items remains with the customer from the time of receipt to the time of return. Customers are responsible for all breakage, damaged and lost equipment including all containers, and glass racks. All items should be secured and protected from harmful weather conditions.

If you are unable to be present for a delivery please let us know ahead of time. We will leave the equipment in a mutually acceptable area such as a carport or porch.

Shortage or Damaged items MUST be reported prior to the event or the invoice quantities will be considered received and in good condition.

Policies

All reservations require signature and acceptance of our Terms & Conditions.

These policies are in place to protect our customers, our inventory, and our business.

If you have any questions or concerns please contact us at: 1-800-557-1955 and we will be happy to assist.